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How To Supply Artwork

COLOUR MATCHING

Please provide a colour swatch or quote PMS colours. All due care will be taken to ensure print colours used match reference numbers as closely as possible. However due to the colour and nature of various materials, it is often impossible to obtain a 100% match. Please see related article titled PMS COLOUR CHART to select the right colour.

REPEAT ORDERS

Screen set ups are valid for 12 months and if design hasn't changed you won't incur setup costs when reordering.

ARTWORK

Please provide file as layered vector EPS or PSD files with fonts converted to outlines. We will only accept PDF files for digital or sublimation prints. Make sure the file is saved to be able to work on all versions of Photoshop and Illustrator and is no less than 300dpi. We can sometimes accept high res jpegs for press printing of posters, stickers and flyers but this is submit on site of artwork and detail in it.

ARTWORK PRINTING SPECIFICATIONS

Please refer to dimensions on Product pages.

MOCK-UPS

A mock-up of each job will be provided by Mammoth Merchandise to check the scale and position of print before the job proceeds. Each client will need to approve in written consent via email or fax.

BLEED ON ARTWORK

All artwork for press printing needs a 5mm bleed and crop marks. For badges we need a 10mm bleed. This includes magnets and stickers that need 5mm bleed.To send files larger than 1MB please send via www.yousendit.com. The job will commence from date artwork received.

Top Ten Questions Clients Ask

1. HOW MANY COLOURS ARE IN MY PRINT OR LOGO?

Screen and Pad Press Printing: With screen & pad press printing the colours are worked out for each layer of colour. A film is made for each colour and then they are printed in order of bottom to top colours. Remember the thing that catches most people out is that if you are printing onto a coloured t-shirt other than white or pastels you need to add another colour when selecting the number of print colours to the quote for a white base. This goes underneath the print so the colour of the t-shirt does not show through. Then count each colour layer to work out the total number of print colours. Each tone of a colour is considered another new layer as when we print we need to make a separate film for the tonal shading as well.

Digital & Sublimation Prints: This is a simple one as print prices are based on full colour CMYK process prints. Here you get charged for as many colours as you want. You only need to select this printing method and the prices will automatically calculate based on full colour print.

2. WHAT ARE SETUP COSTS? DO I HAVE TO PAY EACH ORDER?

A setup cost is to cover the process of making the films for each colour layer and the machine setup time. A film is made by separating the provided layered file and a negative is created for each of these colour layers. For t-shirt screens a chemical process like exposing a photo in a lab is then done to make the print emulsify to the screen. This process can take up to a day with exposing the screen, to the drying time of the chemicals.

For pad press printing the films are then turned into moulds for printing onto the object.It is a time consuming process and not as easy as it sounds this is why we charge set up charges for each job. Each object/item ordered will have its own setup costs as each item has a different print size of product size.Once the set up costs are paid once they do not need to pay again for reruns.

3. WHAT ARE THE COURIER COSTS?

We have a couple of options with couriers which is dependent on how quickly do you need the goods. Please make note that we cannot deliver to PO Boxes.Our different options are:

  • Interstate Road Freight: Depending on what state you are road freight couriers take 2-3 days. Perth is normally 4-5 days along with Northern Territory 5-6 days. When booking this in please notify your Mammoth Sale Team Member of your deadline for delivery and we can ensure this option will get it there in time. Couriers are quoted on a per job basis and oncharged at cost. A delivery timeframe can not be given so please ensure someone is at the delivery address all day otherwise a slip will be left and redelivery charges may be incurred.
  • Interstate Overnight: This gets your order from Sydney to your destination overnight. It guarantees next day delivery but a timeframe for delivery can not be guaranteed so please make sure someone will be home for the day otherwise a slip will be left and redelivery charges may be incurred.
  • Bullet couriers are local direct couriers: If you need something urgent that day quicker than a 3hr turnaround we can BULLET courier it to you. This will be quoted and oncharged at cost.

We also have urgent NEXT FLIGHT couriers available which can be delivered interstate the same day or for a Saturday delivery. Please specify if this is a required and we can provide a quote for approval of cost.

4. DO YOU DELIVER AUSTRALIA WIDE?

We deliver anywhere in Australia and New Zealand. We can ship overseas if required. Please obtain freight courier quote for approval.

5. DO YOU HAVE A SHOWROOM WHERE WE CAN COME IN AND SEE THE PRODUCTS?

Mammoth has a showroom containing a huge range of its products, it is located in Marrickville, close to Sydney CBD. Please organise a time to come see us with your Account Manager to ensure we have the products on hand you want to view. Simply call 1800 MAMMOTH to book a time to come in.

6. CAN WE GET SAMPLES OF THE PRODUCTS?

Yes, you can easily request samples.

NEW CLIENTS � We will generate in invoice for the value of the requested samples which will need to be paid in full prior to samples been dispatched. If samples are returned within 14 days of receipt we can issue a credit note for the value of the samples (less freight) and apply this credit to your order.

EXISTING CLIENTS - that spend over $5000 a year we will always supply samples free of charge for up to $50 worth per annum. Anything over this an invoice will be generated and if goods returned we can then cancel this out of our system.

7. WHAT FILE FORMAT DO WE NEED TO SUPPLY THE ARTWORK IN?

We normally like a layered Photoshop PSD or Illustrator EPS Vector file. The file quality needs to be no less than 300 DPI and the colours need to be separated and not flattened into one layer unless you have a simple digital or sublimation print.

We can scale the image to the right size, so do not worry too much about that, but just make sure the image is large enough for us to scale down rather than scale up.

8. HOW DO WE PAY FOR THE JOB? WHAT PAYMENT METHODS DO YOU ACCEPT?

We require upfront payment for all new accounts with their first 3 jobs. We accept Direct Deposit, Credit Cards, and Cheques. When we receive payment the job will then go into work. Please ensure with the listed delivery turnarounds listed on your order that you note that it is from the date of order confirmation, receipt of payment and approval of mocks.

If you want to apply for an account to get a strict 30 day payment policy you can request this through your Account Manager. To be eligible for an account you need to agree to our terms and conditions and if any payment rolls past the 60 day payment period your 30 day trading terms will be restricted back to upfront payment, and any outstandings you will have to paid promptly to avoid further action. All clients on a 30 day account must supply a purchase order with each job for it to go into work. Until this purchase order is supplied the job will not proceed.

10. HOW CAN I BECOME A MERCHANDISE SELLER OR STREET TEAMER FOR MAMMOTH MERCHANDISE?

We want You! Please supply your resume including any previous experience, and a photo to au-office@araca.com